What Is Extended Purchase Protection?

How long do I have to open a dispute on AliExpress?

– On AliExpress: you can only open dispute 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt..

How do I get my money back from AliExpress?

According to the AliExpress policy, the buyer has the right to cancel the paid order and get a full refund before the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason.

Why can’t I open a dispute on AliExpress?

For have not received order: 1. Order is shipped within 10 days when the shipping status may not be updated yet. If the tracking information still seems abnormal after 10 days, you may open a dispute. 2.

What happens if I open dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

Do Cancelled orders get refunded?

A canceled order means the customer is never charged. The hold for the sale on their card will disappear after a few days. You can only cancel an order before it ships out – in which case their payment wouldn’t have gone through yet anyway.

Can you reopen a dispute on AliExpress?

As long as seller protection is still there you can open a dispute (as long as you did not win a dispute for that order.) So yes, you can close the dispute and open a new one later. Purchase protection is even here 15 days after you receive your item.

What happens if seller doesn’t ship item AliExpress?

If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. Below is where you can see the countdown of the shipping time: Mostly, sellers will complete the shipment process in 7 business days.

Will AliExpress steal my money?

Between AliExpress buyer protection and Paypal/Credit Card protection, there is practically zero chance of getting ripped off and losing your money. But quality control can definitely be a problem. After all, there’s only so much information a product listing image can convey.

How do I know if I have buyer protection on AliExpress?

AliExpress Buyer Protection The period is called “Buyer Protection”, and one can always check how many hours (days, months) are left on the timer starting right after the order is processed.